Thank you for selecting Exclusive House Cleaning Services, LLC for your cleaning service. Please read over our policies and guidelines. We like to give all of our customers expectations up front and keep guidelines in place in order to deliver professional and dependable service.
Please read over them and let us know if you have any questions or conflicts.
If payment is not made on the day of service, an administrative fee of$25 will be added to the balance for each appointment that is not paid in full. This fee applies to anyone we have to contact to collect a missing payment. If you are unsure of the amount or feel an adjustment is needed, please contact us immediately to avoid this penalty.
Need to make a change?
Use this link to submit changes to your time, notes, or instructions: Appointment Change
At least 48 business hours’ notice (excluding weekends) is requiredto avoid the cancellation fee. If a cleaning is canceled with less than 48 hours’ notice, a 50% feewill be charged based on the rate of your scheduled service.
Any schedule change within 48 hours of your appointment will incur a $25 fee. Rescheduling does not change your future recurring schedule dates.
How to avoid rescheduling fees:
If we are turned away or cannot enter, a 50% fee applies. We will wait up to 30 minutes while attempting to contact you.
We do not give exact arrival times. We provide a window and will notify you if we are delayed by more than 30 minutes due to traffic or previous jobs.
Preferred Payments: Check or electronic payments. Credit cards incur a 3% admin fee. A card must be kept on file to reserve your spot.
100% Satisfaction: If you are unhappy, notify us within 24 hours. We will come out to re-clean within 24–72 hours at no extra charge. Discounts are not an option in lieu of a re-clean.
Generally, we clean up to 8 feet. We do not carry large ladders, only small step stools.
We do not move heavy appliances. Firearms must be locked away; we will not clean rooms with visible firearms.
We do not clean blood, vomit, or pet excrement/urine. Please contain pets for their safety and ours.
Soliciting our employees for private hire is prohibited. A $2,500 finder fee applies if you wish to hire a housekeeper directly.
Breakage: We are bonded and insured. Please report breakage immediately. Normal wear and tear (loose knobs, crumbling grout) is not our responsibility.
Supplies: We provide all supplies. If you request we use yours, we are not liable for damages they may cause.
Dishes: We will load an empty dishwasher. If full, we hand-wash/air-dry dishes. Excessive dishes (over 5 mins) will incur a $25 fee per 15 mins.
Inclement Weather: We will contact you to reschedule in the event of snow days or dangerous conditions.
Open communication is the key to avoiding conflicts and fees. We look forward to serving you!