Thank you for selecting Exclusive House Cleaning Services. To ensure a professional and dependable experience, please review our preparation steps and service policies below.
Tidying up allows us to focus on cleaning, not organizing. Please clear clothes from floors and dishes from the sink.
Secure bills, bank statements, and important documents. To an unfamiliar eye, these can be mistaken for trash.
If an area needs special attention, contact the office in advance. Our cleaners may not always be able to interpret handwritten notes.
For the safety of your pets and our staff, please contain animals in a crate or restricted room during the cleaning.
Inspect for pre-existing broken fixtures or plumbing. Notifying us in advance avoids accidental blame and protects our team.
Protect your peace of mind by placing jewelry, electronics, and loose cash in a secure location or safe.
Make sure we have an entry key or door code. Don't forget instructions for security systems to avoid lockout fees.
Leave checks on the counter for the team. If paying cash, please use a sealed envelope with your name and amount.
48-Hour Notice: Required to avoid fees. Cancellations with less than 48 hours' notice for move-in/out or initial cleans incur a 50% fee.
Rescheduling: Changes within 48 hours incur a $25 administrative fee. We waive one fee per calendar year for long-standing clients.
Skipping: If a bi-weekly client skips, the next clean reverts to the Monthly Rate. Monthly clients who skip revert to $140/hr.
Late Payment: A $25 fee is added to each appointment not paid on the day of service.
Credit Cards: Subject to a 3% admin fee. Cards on file are required to reserve spots and cover cancellation fees.
Lockouts: If we arrive and cannot gain access, a 50% service fee will be assessed.
Arrival Windows: We do not provide exact arrival times. We will notify you if we are delayed by more than 30 minutes.
Equipment: We provide all supplies. If we use yours, we are not liable for equipment damage or product results.
Restrictions: We clean up to 8 feet. We do not move heavy furniture/appliances or clean exterior areas (porches/garages).
Biohazards: We do not clean blood, vomit, urine, or animal/human excrement.
Infestations: Cleaning will be halted if roaches, bed bugs, fleas, or other infestations are encountered.
Firearms: Must be locked away. We will not clean rooms with visible firearms or check under pillows where guns are present.
If the job is not done to your quote, notify us within 24 hours. We will return and correct the problem within 72 hours at no extra charge.